Términos del servicio

Last updated: May 9, 2026

These Terms Of Service (“Terms”) apply to your access to and use of obsidianrestraint.com and any related products, content, features, tools, services, and purchases offered through the website (the “Site”).

The Site is operated by Promise LLC (the “Company,” “we,” “us,” or “our”).

By accessing the Site, browsing our products, creating an account, placing an order, or using any part of the Site, you agree to be bound by these Terms and by the policies referenced in these Terms, including our Shipping Policy, Returns & Refund Policy, and Privacy Policy.

If you do not agree to these Terms, please do not use the Site or place an order.

1. Acceptance Of Terms

By using the Site, you confirm that you have read, understood, and agreed to these Terms.

We may update these Terms from time to time. Changes are effective when posted on the Site, unless a later effective date is stated. Your continued use of the Site after changes are posted means you accept the updated Terms.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use the Site or place an order.

By using the Site or purchasing from us, you represent that:

  • You are legally able to enter into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the Site and products only for lawful purposes.
  • You will comply with all applicable laws, rules, and regulations in your location.

3. Accounts And Customer Information

You may be required to create an account to access certain features.

You agree to provide accurate, current, and complete information and to keep your information updated.

You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.

If you believe your account has been accessed without authorization, please contact us immediately at:

support@obsidianrestraint.com

4. Our Products

We offer small-batch, handcrafted, workshop-made, Viking-inspired products.

These may include, but are not limited to:

  • Handcrafted wooden mugs
  • Drinkware
  • Decorative Viking-inspired display pieces
  • Viking-inspired apparel
  • Accessories
  • Jewelry-style items
  • Ritual-inspired objects
  • Collector-style items
  • Workshop-made craft products

Some products may be made, finished, assembled, packed, or prepared after your order is placed.

Because our products may involve natural materials, hand-finishing, small-batch production, and workshop processes, small variations may occur between product photos and the item you receive.

These variations may include differences in:

  • Wood grain
  • Color tone
  • Texture
  • Finish
  • Carving depth
  • Engraving depth
  • Surface detail
  • Handmade construction
  • Size or appearance within reasonable handmade tolerances

These natural and handmade variations are part of the character of handcrafted products and are not considered defects unless they affect the safe use, structure, or intended function of the item.

5. Decorative And Collector Items

Some Viking-inspired products, including axes, blades, forged-style objects, or historical/fantasy-inspired pieces, may be sold as decorative, display, costume, collector, or ceremonial-style items only.

Unless explicitly stated otherwise on the product page, these items are not intended for use as weapons, tools for harm, or for any unsafe, unlawful, or abusive purpose.

By purchasing these items, you agree that:

  • You are responsible for understanding and following all laws in your location.
  • You will not use the product in any unlawful, harmful, threatening, or unsafe manner.
  • You will store and handle the item responsibly.
  • You will keep potentially hazardous items away from children and unauthorized users.
  • You will not modify the item for unsafe or unlawful use.

We reserve the right to refuse or cancel orders where we believe a product may be purchased or used in a way that violates these Terms, applicable law, platform policies, or safety standards.

6. Product Information And Availability

We try to provide accurate product descriptions, images, pricing, availability, production timelines, and shipping information.

However, we do not guarantee that all information on the Site is error-free, complete, current, or accurate at all times.

Colors, finishes, textures, and details may appear differently depending on your screen, lighting, browser, device settings, photography conditions, and natural material variation.

We reserve the right to:

  • Correct errors or omissions
  • Update product information
  • Change pricing
  • Modify product availability
  • Refuse or cancel orders affected by errors
  • Limit quantities
  • Discontinue products at any time

If we cancel an order after payment has been captured, we will issue a refund to the original payment method.

7. Orders And Order Acceptance

When you place an order, you are making an offer to purchase products subject to these Terms and our policies.

All orders are subject to acceptance, product availability, payment authorization, fraud screening, and production feasibility.

We may refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or product information errors
  • Payment authorization issues
  • Suspected fraud or abuse
  • Safety or legal concerns
  • Shipping restrictions
  • Violation of these Terms
  • Production limitations for handmade items

An order confirmation email does not guarantee final acceptance of your order. We reserve the right to cancel or refuse orders where permitted by law.

8. Pricing And Payment

Prices are shown on the Site and may change without notice.

We accept the payment methods shown at checkout, which may include credit cards, debit cards, PayPal, Shop Pay, installment options, or other payment methods available through Shopify and third-party payment providers.

Payment is usually charged at the time of purchase unless otherwise stated at checkout.

You agree to provide valid, accurate, and authorized payment information.

If your payment is declined, reversed, disputed, flagged, or suspected of fraud, we may delay, refuse, cancel, or suspend your order.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method unless otherwise required by law or payment processor rules.

9. Production Time For Handcrafted Items

Some products are handcrafted, made in small batches, made-to-order, finished after purchase, or prepared through a workshop process.

Production timelines may vary by product and will be shown on the product page or during the purchase process when applicable.

Estimated production and fulfillment times are not guaranteed delivery dates. They are good-faith estimates based on normal workshop capacity, material availability, inspection, packing, and fulfillment conditions.

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimated shipping date and available options.

If the revised timeline is not acceptable, you may choose to cancel the order for a refund before the item ships.

10. Shipping And Delivery

Shipping timelines, methods, costs, and related details are described in our Shipping Policy.

Delivery dates are estimates and may be affected by:

  • Production time
  • Carrier delays
  • Customs processing
  • Weather
  • Holidays
  • Peak seasons
  • Incorrect shipping information
  • International transit conditions
  • Events outside our reasonable control

You are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Once an order has shipped, tracking information will be provided when available.

Risk of loss may pass to you once the carrier confirms delivery, subject to applicable law and our Shipping Policy.

11. International Orders, Duties, And Taxes

International orders may be subject to customs rules, import restrictions, taxes, duties, inspections, or carrier requirements.

Where stated in our Shipping Policy or checkout process, we may ship certain international orders on a DDP basis, meaning applicable duties and taxes may be covered by us.

If a product cannot be legally imported into your location, or if local laws restrict the product, you are responsible for understanding those restrictions before placing an order.

We reserve the right to cancel orders that we cannot legally or reasonably ship to a specific location.

12. Returns, Refunds, And Cancellations

Returns, refunds, support requests, cancellations, and damaged-item claims are governed by our Returns & Refund Policy.

Because our products may be handcrafted in small batches and may require dedicated materials, labor, production time, inspection, and packing, return eligibility may vary depending on the item type, production status, item condition, and reason for the request.

In general:

  • Return and support requests are reviewed within the stated window in our Returns & Refund Policy.
  • Damaged, defective, incorrect, or significantly not-as-described items are supported.
  • Preference-based return requests may be reviewed case by case.
  • Approved returns must follow the instructions we provide.
  • Unauthorized returns may be delayed, rejected, or not eligible for refund.
  • Refunds, if approved, are issued according to our Returns & Refund Policy.

Please review our Returns & Refund Policy before placing an order.

13. Care, Handling, And Customer Responsibility

Some products require proper care, cleaning, storage, and handling.

You are responsible for reading and following product care instructions provided on the product page, packaging, insert card, or related materials.

Damage caused by misuse, improper cleaning, improper storage, unauthorized modification, third-party repair, impact, excessive force, water damage, dishwasher use, microwave use, soaking, chemicals, extreme heat, prolonged direct sunlight, or normal wear over time may not be eligible for return, refund, replacement, or support.

For handcrafted wooden drinkware, general care guidance may include:

  • Hand wash only
  • Do not place in a dishwasher
  • Do not microwave
  • Do not soak for long periods
  • Dry carefully after cleaning
  • Avoid extreme heat or prolonged direct sunlight

14. Product Safety And Use

You agree to use all products safely, responsibly, and only for their intended purpose.

You should inspect products before use. If an item appears damaged, cracked, loose, unstable, unsafe, or defective, stop using it and contact us.

You agree not to use any product in a way that is unlawful, unsafe, abusive, threatening, reckless, or likely to cause injury, property damage, or violation of applicable law.

For decorative or collector items, you agree to use them only for display, collection, costume, photography, historical/fantasy styling, or other safe and lawful purposes.

15. Privacy

Your use of the Site is subject to our Privacy Policy.

By using the Site, you acknowledge that we collect, use, process, and disclose information as described in our Privacy Policy.

16. Intellectual Property

All content on the Site, including but not limited to text, product names, images, graphics, logos, videos, designs, product descriptions, page layouts, icons, photography, branding, and other materials, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, create derivative works from, or otherwise use Site content without our prior written permission, except as permitted by law.

You may not use our brand name, logos, product images, product descriptions, or content in a way that suggests endorsement, partnership, resale authorization, or affiliation without our written approval.

17. User Content, Reviews, And Submissions

If you submit reviews, photos, videos, comments, feedback, messages, testimonials, or other content to us or through the Site, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, display, publish, modify, adapt, and distribute that content for business, marketing, advertising, customer support, and Site operation purposes, subject to applicable law.

You represent that any content you submit:

  • Is accurate to the best of your knowledge
  • Does not violate another person’s rights
  • Does not contain unlawful, abusive, defamatory, obscene, or harmful material
  • Does not include malicious code, spam, or misleading claims

We may remove or refuse user content at our discretion.

18. Prohibited Uses

You agree not to misuse the Site or our products.

Prohibited conduct includes, but is not limited to:

  • Using the Site or products for unlawful purposes
  • Attempting unauthorized access to accounts, systems, or networks
  • Interfering with Site security or functionality
  • Uploading or transmitting malware, harmful code, or spam
  • Scraping, crawling, or automated data collection without permission
  • Using false information to place orders
  • Engaging in fraud, chargeback abuse, or policy abuse
  • Harassing, threatening, or abusing our team or other users
  • Reselling products in a misleading or unauthorized way
  • Using products in an unsafe, harmful, or unlawful manner
  • Violating any applicable laws, regulations, or third-party rights

We reserve the right to suspend access, cancel orders, refuse service, or take other appropriate action if we believe these Terms have been violated.

19. Third-Party Services And Links

The Site may include links to third-party websites, tools, apps, payment providers, shipping services, social platforms, or other external services.

We are not responsible for third-party websites or services, including their content, privacy practices, terms, security, availability, accuracy, or actions.

Your use of third-party services may be subject to their own terms and privacy policies.

20. Disclaimer Of Warranties

To the fullest extent permitted by law, the Site and all products, content, and services are provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that:

  • The Site will be uninterrupted, secure, or error-free
  • Product descriptions or images will be completely free from minor variation
  • Products will meet every personal expectation
  • The Site will be free of viruses or harmful components
  • Any defects will always be corrected

We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade, except where such disclaimers are prohibited by law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

21. Limitation Of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunity, or other intangible losses arising from or related to:

  • Your use of the Site
  • Your inability to use the Site
  • Your purchase or use of products
  • Shipping delays
  • Product variations
  • Unauthorized access to your account
  • Third-party services
  • Any violation of these Terms

To the fullest extent permitted by law, our total liability for any claim related to an order will not exceed the amount you paid for the specific product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

22. Indemnification

You agree to indemnify, defend, and hold harmless Promise LLC, its owners, officers, employees, contractors, agents, service providers, affiliates, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms
  • Your misuse of the Site
  • Your misuse of products
  • Your violation of applicable law
  • Your violation of third-party rights
  • Fraud, chargeback abuse, or unauthorized activity connected to your account or order

23. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Carrier delays
  • Customs delays
  • Labor disruptions
  • War, unrest, or government action
  • Pandemics or public health events
  • Power outages
  • Internet or platform outages
  • Supplier delays
  • Material shortages
  • Shopify, payment processor, or third-party service interruptions

24. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

25. Dispute Resolution And Venue

If a dispute arises, you agree to first contact us at:

support@obsidianrestraint.com

We will attempt to resolve the matter informally.

To the extent permitted by law, any legal action arising out of or relating to these Terms, the Site, or your purchase will be brought in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

27. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

28. Assignment

You may not assign or transfer these Terms without our prior written consent.

We may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets, business transfer, or by operation of law.

29. Entire Agreement

These Terms, together with the policies referenced in them, including our Shipping Policy, Returns & Refund Policy, and Privacy Policy, form the entire agreement between you and us regarding your use of the Site and purchases from us.

30. Contact Information

Questions about these Terms should be sent to:

Email: support@obsidianrestraint.com
Phone: +1 (213) 238-7889

Company Entity: Promise LLC
Website: obsidianrestraint.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States