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Política de envío
Last Updated: May 9, 2026
This Shipping Policy applies to purchases made through obsidianrestraint.com, operated by Promise LLC (the “Site,” “we,” “us,” or “our”).
Our products are handcrafted in small batches and may be made, finished, assembled, inspected, and packed after your order is placed. Because each piece requires workshop time and careful preparation, please distinguish between Production Time and Transit Time.
Production Time means the time needed to make, finish, inspect, and pack your order before it ships.
Transit Time means the time the carrier takes to deliver your package after it has been dispatched.
If you have any questions about your shipment, please contact us at:
Email: support@obsidianrestraint.com
Response Time: Within 48 hours, Monday–Friday
1. Production Time Before Shipping
Most of our products are handcrafted or prepared in small batches.
Please allow approximately 2–3 weeks for production, finishing, inspection, and packing before your order is shipped.
This timeframe may vary depending on:
- Product type
- Workshop capacity
- Material availability
- Order volume
- Seasonal demand
- Quality inspection requirements
- Special product details or handmade finishing
Orders placed after 12:00 PM EST, or on weekends or holidays, will begin processing on the next business day.
Please note: Production time starts after your order is confirmed. Delivery estimates begin only after your order has shipped.
2. Shipping Origin
Orders are shipped from our workshop and fulfillment location in China.
Our company registration address in the United States is used for legal business registration only and does not process shipments or returns.
3. Shipping Rates And Delivery Estimates
We ship to supported destinations shown at checkout.
Shipping options, costs, and estimated delivery times may vary depending on your shipping address, carrier availability, and customs processing.
For United States orders, the estimated transit time after dispatch is usually:
- Standard Shipping: 10–15 business days after dispatch
- Expedited Shipping: 7–10 business days after dispatch, where available
For international orders outside the United States, shipping options, costs, and estimated transit times will be shown at checkout based on your location.
Important: Delivery estimates begin from the dispatch date, not the order date. The dispatch date is when your tracking number is created and your package is handed to the carrier.
4. Total Estimated Timeline
Because our products require workshop production time before shipping, your total order timeline may include:
Production Time: Approximately 2–3 weeks
Transit Time: Usually 7–15 business days after dispatch, depending on shipping method and destination
This means your total estimated timeline may vary depending on product preparation, carrier performance, customs clearance, weather, peak seasons, and other factors outside our direct control.
We will provide tracking information once your order has shipped.
5. Shipping Carriers And Logistics Partners
To deliver orders internationally, we may work with global logistics providers and local delivery partners.
Depending on the destination, your package may be handled by carriers such as:
- YunExpress
- Yanwen
- DHL eCommerce
- USPS
- Royal Mail
- Other regional or local postal services
The final delivery carrier may vary depending on your location.
6. Import Duties, Taxes, And Customs
Where available, we may ship international orders on a DDP / Delivered Duty Paid basis. This means applicable customs duties, import taxes, or related fees may be covered at checkout or by us before delivery.
If your order is shipped on a DDP basis, the price you pay at checkout is intended to be the final price, with no additional customs charges due upon delivery.
However, customs rules and carrier procedures may vary by country or region. If an unexpected customs issue occurs, please contact us at:
We will review the situation and help where possible.
7. Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update in the carrier’s system after dispatch.
You can track your package using the tracking link provided in your email or through the tracking page on our Site, if available.
8. Shipping Delays
We do our best to ship orders within the estimated production timeframe shown on the product page.
However, delays may occasionally occur due to:
- Handmade production volume
- Material delays
- Quality inspection issues
- Carrier delays
- Customs processing
- Weather
- Holidays
- Peak shipping seasons
- International logistics disruptions
- Events outside our reasonable control
If we are unable to ship your order within the stated production timeframe, we will contact you with an updated estimated shipping date and available options.
If the revised timeline is not acceptable, you may choose to cancel the order for a refund before the item ships.
9. Incorrect Or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed delivery, returned packages, or lost shipments caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at:
We will try to help, but we cannot guarantee address changes once the order has entered production, packing, or shipping.
10. Delivered But Not Received
If tracking shows that your package was delivered but you have not received it, please contact us within 7 days of the delivery confirmation.
Before contacting us, we recommend checking:
- Your mailbox or parcel locker
- Front desk, building office, or reception area
- Porch, side door, garage, or other delivery spots
- Neighbors or household members
- Your local carrier office
Please email us at:
Include your order number and tracking number so we can review the situation.
We may assist with a carrier investigation where available. Resolution may depend on carrier confirmation, delivery scan details, and the circumstances of the case.
11. Lost, Damaged, Or Missing Packages
If your package is lost in transit, arrives damaged, or is missing an item, please contact us at:
For damaged packages, please include:
- Your order number
- Clear photos or videos of the damaged item
- Photos of the outer packaging
- Photos of any damaged inner packaging
- A photo of the shipping label, if available
For missing items, please include:
- Your order number
- Photos of everything received
- Photos of the packaging
- A short description of what is missing
If the issue is verified, we may offer a replacement, reshipment, repair solution, store credit, partial refund, or refund depending on the situation.
Please do not discard the packaging until the issue has been reviewed.
12. Shipping Restrictions
Some products may not be available for delivery to certain countries, regions, or addresses due to shipping limitations, customs rules, carrier restrictions, or local laws.
This may especially apply to larger handmade items, decorative display pieces, or products that may be restricted by local import rules.
We reserve the right to cancel and refund an order if we cannot legally or reasonably ship the product to your location.
13. Returns And Return Address
Please do not send returns to our corporate registration address.
Our corporate registration address:
30 N Gould St Ste N, Sheridan, WY 82801, United States
is for legal business registration only and does not accept returns or process packages.
If your return is approved, we will provide the correct return instructions and return address through our Returns & Refund Policy process.
Returns sent without approval or to the wrong address may be delayed, rejected, or not eligible for refund.
14. Contact Us
For questions about shipping, tracking, delivery issues, or order status, please contact us:
Email: support@obsidianrestraint.com
Phone: +1 (213) 238-7889
Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Company Entity: Promise LLC
Website: obsidianrestraint.com
Corporate Registration Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Please note: The corporate registration address is not a return address and does not process returns or shipments.