Privacy policy

Last updated: May 9, 2026

This Privacy Policy describes how Promise LLC, operating obsidianrestraint.com (the “Site,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit our Site, place an order, contact us, or otherwise use our services.

Our Site is powered by Shopify, which helps us operate our online store, process orders, accept payments, manage checkout, and provide related ecommerce services.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit our Site, place an order, create an account, contact us, or interact with our services, we may collect the following types of personal information:

  • Contact Information
    Such as your name, email address, phone number, billing address, and shipping address.
  • Order And Transaction Information
    Such as products you view, add to cart, purchase, return, cancel, or inquire about, as well as order history and transaction details.
  • Payment Information
    Payment details are processed through Shopify and third-party payment providers. We do not directly store full credit card numbers.
  • Account Information
    Such as login details, account preferences, saved addresses, and communication preferences if you create an account.
  • Customer Support Information
    Such as messages, photos, videos, order details, or other information you provide when contacting us for support.
  • Device And Usage Information
    Such as your IP address, browser type, device information, operating system, referral pages, pages viewed, time spent on the Site, and interactions with our Site.
  • Marketing And Advertising Information
    Such as your interactions with our emails, ads, website pixels, cookies, and marketing campaigns.

2. How We Collect Personal Information

We may collect personal information in the following ways:

  • Directly From You
    When you place an order, create an account, contact us, subscribe to emails, submit a form, or provide information during checkout.
  • Automatically Through The Site
    Through cookies, pixels, tags, analytics tools, and similar technologies when you browse or interact with our Site.
  • From Service Providers
    Such as Shopify, payment processors, shipping providers, analytics providers, customer support tools, email marketing platforms, and advertising partners.
  • From Marketing And Advertising Partners
    Such as platforms that help us measure ad performance, personalize ads, or understand customer behavior.

3. How We Use Your Personal Information

We use personal information to operate our business, provide our services, fulfill orders, and improve your shopping experience.

This may include using your information to:

  • Process payments and fulfill orders
  • Arrange shipping and delivery
  • Provide order confirmations, shipping updates, and customer support
  • Respond to questions, return requests, refund requests, or product issues
  • Manage accounts and customer preferences
  • Improve our Site, products, content, and services
  • Detect, prevent, and investigate fraud, abuse, security issues, or unauthorized activity
  • Send marketing emails or promotional messages, where permitted
  • Show relevant advertisements on our Site or third-party platforms
  • Measure advertising performance and website activity
  • Comply with legal obligations, tax rules, payment rules, and applicable laws
  • Enforce our Terms of Service, policies, and rights

4. Cookies And Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our Site.

These technologies may help us:

  • Keep items in your cart
  • Remember preferences
  • Understand website traffic and customer behavior
  • Improve website performance
  • Measure marketing and advertising results
  • Show relevant ads on third-party platforms

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Site functions, including checkout, cart features, or account access.

Depending on where you live, you may also have the right to opt out of certain targeted advertising or data sharing activities.

5. Marketing And Advertising

We may use your personal information for marketing and advertising purposes, including:

  • Sending promotional emails
  • Showing ads on third-party platforms
  • Measuring ad performance
  • Understanding which products or pages customers interact with
  • Retargeting visitors who viewed products, added items to cart, or started checkout

We may work with Shopify, advertising platforms, analytics providers, and marketing partners to support these activities.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe from marketing messages, we may still send non-promotional messages related to your orders, account, customer support, policy updates, or legal notices.

6. How We Disclose Personal Information

We may disclose your personal information to trusted third parties when necessary to operate our Site, fulfill orders, provide services, or comply with legal obligations.

This may include disclosure to:

  • Shopify, which hosts and powers our online store
  • Payment processors and fraud prevention providers
  • Shipping, fulfillment, and logistics providers
  • Customer support and communication tools
  • Email marketing and SMS service providers
  • Analytics and advertising partners
  • IT, cloud storage, and security providers
  • Professional advisors, such as legal, accounting, or compliance providers
  • Government authorities, regulators, courts, or law enforcement where required by law
  • Business parties in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction

We do not sell your personal information in the traditional sense of selling customer lists for money. However, certain privacy laws may define some advertising, analytics, or cookie-based data sharing as a “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have the right to opt out of these activities.

7. Relationship With Shopify

Our Site is powered by Shopify. Shopify may collect and process personal information about your access to and use of our Site in order to provide ecommerce, checkout, payment, analytics, fraud prevention, and platform services.

Information you submit through our Site may be transmitted to Shopify and other service providers, including providers located in countries other than where you live.

Shopify may also use personal information collected through our store and other Shopify-powered stores to provide, improve, and personalize its services, including certain enhanced features.

To learn more about how Shopify handles personal information, you may review Shopify’s consumer privacy information at:

https://www.shopify.com/legal/privacy

Depending on where you live, you may also be able to manage certain privacy choices through Shopify’s privacy tools.

8. Third-Party Websites And Links

Our Site may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites or services. If you visit a third-party website, you should review its privacy policy and terms before providing personal information.

9. Children’s Privacy

Our Site and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required by law.

We do not knowingly sell or share personal information of individuals under 16 years of age.

10. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login information confidential. Please do not share your account password or access credentials with others.

11. Data Retention

We keep personal information for as long as reasonably necessary to:

  • Provide our services
  • Fulfill orders
  • Maintain business records
  • Provide customer support
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes
  • Enforce our policies and agreements
  • Prevent fraud, abuse, or security risks

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right To Access / Know
    You may request information about the personal information we collect, use, or disclose.
  • Right To Delete
    You may request deletion of certain personal information we maintain about you.
  • Right To Correct
    You may request correction of inaccurate personal information.
  • Right To Data Portability
    You may request a copy of certain personal information in a portable format.
  • Right To Opt Out Of Sale, Sharing, Or Targeted Advertising
    Depending on your location, you may request to opt out of certain advertising or data-sharing activities.
  • Right To Withdraw Consent
    Where processing is based on consent, you may withdraw your consent.
  • Right To Object Or Restrict Processing
    Depending on your location, you may object to or request restriction of certain processing activities.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request.

To exercise privacy rights, please contact us at:

support@obsidianrestraint.com

13. Global Privacy Control And Do Not Track

Depending on where you live, if you visit our Site with a browser-based Global Privacy Control (GPC) signal enabled, we may treat this as a request to opt out of certain sale, sharing, or targeted advertising activities for that browser or device, as required by applicable law.

Other than legally required signals such as GPC, we do not currently respond to “Do Not Track” signals sent by browsers or devices.

14. International Data Transfers

We may transfer, store, and process your personal information outside the country, state, or region where you live.

When we transfer personal information internationally, we rely on appropriate safeguards where required by applicable law, such as contractual protections or other recognized transfer mechanisms.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

support@obsidianrestraint.com

Depending on where you live, you may also have the right to lodge a complaint with a local data protection authority or privacy regulator.

16. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. We may also provide additional notice where required by law.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: support@obsidianrestraint.com
Phone: 213-238-7889

Company Entity: Promise LLC
Brand / Store: Obsidian Restraint
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

For applicable data protection laws, Promise LLC is the data controller of your personal information.