Yes. We offer free standard shipping on all orders.

Expedited shipping is available for a $10 flat rate.

Yes. Eligible non-personalized items can be returned within 30 days of delivery.

Items must be unworn, unused, and returned in original packaging with all components included.

If your item arrives damaged or defective, please contact us within 5 days of delivery with photos or videos.

We’ll arrange a replacement or refund as quickly as possible.

Yes. Our jewelry is designed for everyday wear under normal conditions.

We also offer a 1-Year Luster Warranty covering significant tarnishing or discoloration on gold-plated items.

Yes. Once your order ships, you’ll receive an email with a tracking number.

Please allow time for tracking updates to appear after dispatch.

Any clear photo or simple text works well — phone photos are absolutely fine.

Simple designs tend to produce the best results, but perfection isn’t required.

If adjustments are needed, our team will take care of them.

Orders are processed within 1–3 business days.

Standard delivery typically takes 10–15 business days, while expedited shipping takes around 7 business days.

Delivery estimates begin after the item ships, not from the order date.

Actual delivery times may vary slightly depending on order volume, customization details, and destination.

For full shipping details, please refer to our Shipping Policy.

If you need to make changes, please contact us as soon as possible.

We’ll do our best to help before production begins, but changes cannot be guaranteed once personalization starts.

Each personalized design is carefully reviewed by our team before production.

If any clarification is needed, we’ll reach out before crafting your piece.

Because personalized items are made specifically for you, they are final sale and not eligible for returns or refunds due to preference-based reasons.

However, personalized items are fully covered for:

• Manufacturing defects
  
• Damage during transit

Yes. Personalized items are one of our most popular gift choices.

All orders arrive gift-ready, with no invoice included.