FAQ
How long until my order ships?
Our pieces are small-batch and hand-finished. Please allow 15 business days for production (Mon–Fri; U.S. federal holidays excluded). Custom/engraved items may need extra time.
Can I get it by a specific date?
Usually yes—contact us before ordering with your deadline and item list so we can confirm feasibility.
Can I change or cancel my order?
Within 24 hours of purchase we can usually modify or cancel. Once an order enters production or ships, changes aren’t possible
When am I charged?
Payment is captured when your order is confirmed
Do you offer gift orders?
Yes. Add a note at checkout. We can omit pricing on the packing slip and include a short message.
Is your packaging discreet?
Yes. Plain, unmarked boxes. Return address shows “M. Walling.” No product names on the exterior (customs forms use generic terms only).
How long is shipping once dispatched?
- U.S. domestic: 3–5 business days
- International: 7–21 business days (customs dependent)
Tracking is provided for every shipment.
Do you ship to PO Boxes / APO / FPO?
USPS ships to PO Boxes and APO/FPO. UPS cannot deliver to PO Boxes.
Will I need to sign?
For insurance, orders $200+ or limited pieces may require signature on delivery.
International customs & taxes?
Local customs determine duties, VAT, and clearance time. These are paid by the recipient. We can’t expedite once the parcel enters your country.
My parcel shows delivered but I can’t find it?
Check with other household members, neighbors, and your carrier first; wait 24 hours for scans to update. If still missing, contact us with the order number—we’ll help open a trace.
What is your return window?
Within 30 days of delivery for unused items in original packaging.
Custom/engraved items and used items are final sale
How do I start a return?
Email support@obsidianrestraint.com with your order number and reason. We’ll reply with instructions and (if applicable) a prepaid label.
Damaged or incorrect item?
Contact us within 7 days with photos. We’ll replace or refund promptly; returns aren’t required in most cases.
Are shipping fees refundable?
Original shipping and customs fees are non-refundable unless the issue was our error.
Warranty
All products include a 1-year craftsmanship warranty. If something fails under normal use, we’ll repair or replace.
Are your materials body-safe?
Yes. We use ethically tanned leather, skin-safe finishes, and stainless/solid metal hardware. Dyes and oils are selected for prolonged skin contact.
I have sensitive skin or metal allergies—what should I choose?
Choose stainless hardware and smoother finishes; avoid brass if sensitive to copper/zinc. For rope, pick cotton or de-oiled hemp. Patch-test on the inner arm for 15–30 minutes before full wear.
Why does new leather/rope have a smell?
Natural oils and fibers have a scent that fades in 1–3 days. Air out in a shaded, ventilated area. Avoid direct sun/heat.
Beginner-friendly choices?
Start with BIND (Ropes & Restraints) Starter: medium-soft rope (5–6 mm), a pair of cuffs, and a quick-release carabiner. Add a SIGN (Collars) piece if you want a symbolic element.
Can you customize length, color, or finish?
Yes, for most IMPACT whips, BIND ropes/restraints, and SIGN collars (length, width, leather shade, hardware). Email us your specs for a quote and lead time.
What rope length should I choose?
Common sets: 8 × 8 m (universal) or 6 × 8 m + 2 × 10 m (more complex ties). Beginners often start with 4 × 8 m.
Collar sizing?
Measure at rest where the collar will sit; add 0.5–1.0 in (1–2.5 cm) for comfort depending on fit preference.