Payment Methods

. Accepted Payment Methods

We may accept the following payment methods where available:

  • Major credit cards
  • Major debit cards
  • PayPal
  • Shop Pay
  • Shop Pay Installments, where available
  • Apple Pay, where available
  • Google Pay, where available
  • Other payment methods shown at checkout

Please note: Available payment options may vary by country, region, device, and payment provider.

If a payment method is not shown at checkout, it may not be available for your order.

2. Secure Checkout

All payments are processed through secure third-party payment providers, including Shopify-supported checkout systems and payment partners.

We do not directly store your full credit card or debit card information.

Your payment details are handled securely by the payment provider used at checkout.

3. When You Are Charged

Payment is usually charged at the time your order is placed.

Because our products are handcrafted in small batches, your order may require production, finishing, inspection, and packing before it ships.

Please note: Payment at checkout confirms your order and helps us begin preparing your handcrafted item.

4. Currency And Pricing

Prices are shown in the currency displayed on the Site or at checkout.

Depending on your location, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges.

These fees are charged by your bank or payment provider, not by us.

5. Payment Authorization And Verification

For security reasons, some orders may require payment verification or fraud screening before they are accepted.

We reserve the right to delay, refuse, or cancel an order if:

  • Payment is declined
  • Payment cannot be verified
  • The transaction is flagged as high risk
  • The billing information does not match payment records
  • We suspect fraud, unauthorized use, or policy abuse

If an order is canceled after payment has been captured, we will issue a refund to the original payment method.

6. Payment Failed Or Declined

If your payment fails or is declined, please check:

  • Your card number and billing details
  • Your card expiration date
  • Available funds or credit limit
  • Whether your bank blocked the transaction
  • Whether your payment method is supported in your location

You may try again with a different payment method.

If the issue continues, please contact your bank or payment provider first, as they usually have the most accurate information about declined transactions.

7. Installment Payments

Where available, installment payment options may be offered at checkout through supported third-party providers.

Installment plans, approval decisions, payment schedules, fees, and terms are handled by the installment provider, not directly by us.

Please review the installment provider’s terms carefully before choosing this payment option.

8. Refunds To Original Payment Method

Approved refunds are issued to the original payment method used at checkout.

Refunds are usually processed within 7–10 business days after approval, but your bank or payment provider may require additional time to post the funds to your account.

If your original payment method is closed, expired, or unavailable, please contact your bank or payment provider for assistance.

9. Taxes, Duties, And Checkout Total

Where applicable, taxes, duties, shipping fees, and other charges will be shown at checkout.

For certain international orders, we may ship on a DDP / Delivered Duty Paid basis, meaning applicable duties and taxes may be included or covered before delivery.

Please review your order total carefully before completing payment.

10. Contact Us

If you have questions about payment methods, checkout issues, or billing, please contact us:

Email: support@obsidianrestraint.com
Phone: +1 (213) 238-7889
Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Company Entity: Promise LLC
Website: obsidianrestraint.com
Corporate Registration Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Please note: The corporate registration address is not a return address and does not process returns or shipments.